Return Policy Page

At  Lab A2Z, we strive to provide high-quality laboratory instruments to our customers. However, we understand that there may be instances where you need to return a product. This Return Policy outlines the guidelines and procedures for returning laboratory instruments purchased from us. Please read this policy carefully before initiating a return.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

- The laboratory instrument must have been purchased directly from  Lab A2Z.

- The return request must be made within the specified return period, which is typically a week from the date of purchase.

- The laboratory instrument must be in its original condition, unused, and in its original packaging.

- All accessories, components, and documentation that were included with the instrument must be returned.

2. Return Process:

To initiate a return, please follow these steps:

- Contact our customer support team or visit our website to request a return authorization (RA) number.

- Provide the required information, including the original order number, product details, and reason for the return.

- Once the return request is approved, you will receive an RA number and further instructions on how to proceed.

- Pack the laboratory instrument securely in its original packaging, including all accessories and documentation.

- Clearly label the package with the provided RA number.

- Ship the package to the designated return address at your expense, using a trackable shipping method.

-Round-trip delivery fees are at your expense.

3. Evaluation and Refund:

Upon receiving the returned laboratory instrument, our team will conduct a thorough evaluation to ensure that it meets the eligibility criteria stated in this policy. If the instrument is found to be in acceptable condition, we will proceed with the refund process.

- If the return is approved, we will issue a refund to the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for restocking fees, shipping costs, or any applicable fees.

- If the return does not meet the eligibility criteria, we reserve the right to reject the return or apply a partial refund based on the condition of the laboratory instrument.

- Refunds are typically processed within a week after the evaluation is completed. The actual time for the refund to be reflected in your account may vary depending on your financial institution.

4. Non-Returnable Items:

Certain items are not eligible for return, including but not limited to:

- Customized or personalized laboratory instruments

- Consumables or reagents that have been opened or used

- Instruments that have been damaged due to misuse, negligence, or unauthorized repair attempts

5. Warranty Claims:

If you believe that the laboratory instrument is defective or covered under warranty, please refer to the warranty terms and conditions provided with the instrument. Warranty claims may have specific procedures and requirements separate from the general return policy.

6. Customer Support:

If you have any questions or need assistance with the return process, please contact our customer support team using the information provided below:

phone :  +971527822120

 email :  Support@laba2z.com

Please note that this Return Policy applies only to laboratory instruments purchased directly from  Lab A2Z . If you purchased the instrument from a third-party distributor or reseller, their return policy may apply.

We reserve the right to modify or update this Return Policy at any time without prior notice. The revised policy will be posted on our website, and the changes will be effective upon posting.

Last Updated: [2/11/2023]